Shipping & Return Policy
You have 30 days from the delivery date to request a return if a product is damaged, lost or incorrect.
At Seazon we do not charge a restocking fee.
After receiving and inspecting your return, we will process the refund within 7 business days.
The costs for return shipping are borne by the customer. These costs amount to £20,-
Our return policy is based on the day of delivery, not the day of purchase. This gives you enough time to check your purchase. If an item arrives later than the stated 30-day return period, a return is still possible.
Under what circumstances do we offer returns?
1. Canceling an order:
- If you would like to cancel an order before it has been shipped, please contact our customer service at info@ukseazon.com.
We will process your cancellation request and issue a full refund to your original payment method*.
*After Approval in accordance with the General Terms and Conditions
2. Damaged on Arrival:
Please inspect your order upon delivery.
If you receive a damaged item, please contact us immediately.
Describe the damage and, if possible, attach photos for our evaluation.
We will process a return as soon as possible , arrange a replacement or refund according to your wishes*.
According to our General Terms and Conditions policies*
3. Manufacturing defect or defect after use (Warranty):
In case of a manufacturing defect or if an item breaks after use within our warranty period, please contact our customer service. We will guide you through the warranty procedure for repair, replacement or refund according to our Warranty conditions.
4. Wrong product received:
If you received an incorrect product, please contact us immediately. We will arrange a return and, upon receipt of the returned item, ship the correct product at no additional cost.
How to initiate a return:
1. Contact us:
Please send an email with your order number and the reason for the return to our customer service team at: info@ukseazon.com
2. Return Authorization:
Our team will review your request and issue a return authorization along with a return label (if applicable).
3. Packaging and Shipping:
Please make sure the item is in its original condition, including tags and packaging. Follow the instructions to pack and ship the return to the address specified in the return authorization. Attach a copy of the return with the return Return authorization included. If necessary, attach photos to support the claim of damage or defects. To ensure a smooth return process, each return must be provided with a tracking number that can be tracked online.
4. Additional information about returning your order
All returns will be sent to our central warehouse in Asia at the customer's expense
Refund Times
Once we have received and inspected your return, we will notify you of the status of the refund. Once approved, the refund will be transferred to your original payment method within 7 business days.